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In the Peyk mobile app, you have two choices to login with. You can either login via verification code or login with a Username and Password. The Username will be your mobile number in all cases. If you have forgotten your password, you can choose the 'Forgot Password' section which will reset your password via a text message. If you would like to change your password, you can do that via the profile section of your account. In Peyk Web Dashboard, your only option is to login using your Username and Password. If you are an old user who still did not receive a Username and Password, you will have to choose the bottom tab where it is designed for old users. This way you can set a password for your account to make it easier for your next login.

Verification codes are automatically sent to the email you have provided. Emails can sometimes be sent to the junk/spam folder so make sure you check all. If problem still persists, kindly go back and re check the email that has been entered as there could be a typing error.

New users would have to verify their phone number by SMS. If you have problems receiving your verification code, you will need to speak with a member of the support team through live chat at the bottom right corner of this page.

Peyk sometimes places a temporary authorization hold on your payment method for the upfront order rate at the beginning. This initial rate would appear as "Pending" on your account. While this is immediately voided at our end, it might linger on your account for a short while, depending on your bank's policies. If you'd like us to investigate duplicate charges, please confirm the amount and dates of the charges. We'll review and contact you directly.

Once an order is placed, a pre-authorisation is charged from your payment method. If the order does not go through or gets cancelled, the pre-authorisation gets released back to your payment card. While this is immediately voided at our end, it might linger on your account for a short while, depending on your bank's policies.

If you suspect that someone else used your  account or there is suspicious account activity, your account may be compromised. Suspicious activity includes:

• Order requests on your account you didn't make
• Completed trips on your account you didn't request or take
• Phone calls or text messages from drivers about pickup when you did not request a trip
• Receipts for trips on your account that you don't recognize
• Account changes that you didn't make

In case of any situations like these, please contact the 24/7 live customer support through our live chat and they will be able to sort it out immediately for you.