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How technology changed the parcel delivery?
Online shopping is growing rapidly, and people keep asking about the location of their parcels. It is essential for online businesses to keep updated about the location of the parcel as they want to know their goods have reached safely to their customers.
Courier service providers have gone far from only claiming that a package has been received by the customer. Technology has advanced for package delivery and even more significantly for package tracking. Research shows that the money spent in delivery service for customer tracking application had significant effect on customer experience, and it shows that more and more of the online customers have kept eyes on the location of their goods, often to the last minutes of their deliveries.
Customers are looking for an enjoyable experience when buying online and that includes their parcel delivery to be sent to the drop off point on time. By using new technologies, will they have a better experience? Can they expect to receive our deliveries faster? With non-stop advancement in technology, how does the technology help the delivery service providers?
Not long ago, clients used to ask about the location of their parcel. Nowadays, communications with customers have significantly developed with an obvious influence on the business-to-customer transportation. The customers are being notified at every phase of the package delivery, and they are more satisfied with their buying experience.
Nowadays, customers receive an email instantly after their shopping and then a confirmation email is being sent automatically after completing the delivery. By receiving this email the customer understands that their parcel has been delivered successfully.
Being able to exactly know about the location of the parcel has changed greatly. Buyers are now able to receive their shopping even faster with online businesses providing a variety of services to cover all the needs. As the customers are able to receive their parcels faster, they have the ability to track it more accurately. This is because of the delivery service providers that invest more resources into the advancement of this technology.
For instance, Amazon now provides a two-hour delivery that you can follow from pick up location to the drop off point. Whereas Peyk provides a real-time precise tracking with the drivers route and their ETA.
As technological changes occur too fast sometimes, customers may find it challenging to get used to these new changes and lose their confidence. At the same, most of the customers believe that the ability to track the parcels is “very good,” and this has provided more assurance to the businesses that tracking equipment are advancing in the correct way.
For better user experience, businesses need to listen to the customer’s ideas and also receive their feedback that plays and important part in covering their needs. Feedback from clients provides businesses the chance to form and develop their existing policies.
As clients are exposed to several types of parcel tracking methods, they can pick which one fits their needs and which one doesn’t. Customers can also share their ideas with these businesses and provide them with ideas to make their existing policies better, and also help them to improve their technology for delivering the parcels.
Using a mobile phone has gained much popularity in the last few years and it also keeps growing rapidly. Nowadays, if you own a big delivery company and provide your services without a mobile application, you may find it difficult to work with your customers in the future upcoming period. Cellphone usage plays an important part in the parcel delivery business because of the friendliness and ease of the user in comparison to websites.
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